9c2 error code samsung washer

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JustAnswer Customer: 9c2 error code samsung washer
Tyler Z.: Home Appliance Technician: Good morning.
Tyler Z.: Home Appliance Technician: My name is * * I'll be assisting you with your appliance today.
Tyler Z.: Home Appliance Technician: Please give me a moment to review your question.
Tyler Z.: Home Appliance Technician: I'm sorry to hear you're having issue with your washer.
Tyler Z.: Home Appliance Technician: I understand how frustrating that must be.
Tyler Z.: Home Appliance Technician: May I have the full model number located on a sticker just inside the door way so I can better assist you?
Tyler Z.: Home Appliance Technician: Without the information requested  in my previous response, I can only give you a general answer, but I hope this helps.
Tyler Z.: Home Appliance Technician: The error 9c2 means that your washer doesn't think it's getting 110 volts to the washer properly.
Tyler Z.: Home Appliance Technician: Try to flip the circuit breaker off to the washer and ensure the power cord is plugged in securely to the outlet behind your washer.
Tyler Z.: Home Appliance Technician: If that all checks good and the error comes back, you need to test 110 volts at the outlet from your house using a multimeter.
Tyler Z.: Home Appliance Technician: If you're getting 110 volts and this error is appearing on the washer, your main control board inside the washer has failed and needs to be replaced.
Tyler Z.: Home Appliance Technician: I'm glad I could help.
Tyler Z.: Home Appliance Technician: If you need anything else, just let me know.
Tyler Z.: Home Appliance Technician: I hope you enjoy your experience with JustAnswer.com.
Tyler Z.: Home Appliance Technician: I look forward to helping you again in the future.
JustAnswer Customer: hey Tyler sorry I just realized you had responded thanks so much, she also mentioned that the lid is locked
Tyler Z.: Home Appliance Technician: No problem.
Tyler Z.: Home Appliance Technician: And yes, unfortunately the lid may remain locked until the power issue is resolved.
JustAnswer Customer: appreciate you!
Tyler Z.: Home Appliance Technician: No problem, and good luck.
JustAnswer Customer: hey Tyler I just got the board and the door unlocked but all it seems to be doing is the wash plate going back and forth as if it's sensing no water enters the machine then it drains.
Tyler Z.: Home Appliance Technician: I'm not sure what to say.
Tyler Z.: Home Appliance Technician: You may need a technician out there if you're sure you have water going to the washer from your house.
Tyler Z.: Home Appliance Technician: Without being there to see the unit, I couldn't say why it's not filling.
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi